ESTIMATES & TURNAROUND TIME
For walk-in customers estimates are given on the spot. In very rare cases we ask that customers first drop off their equipment and then receive a call-back with an estimate within 24 hours. Our average turnaround time is 7 days, however it can be more on certain major repairs.
For postal customers: free estimates on cameras, camcorders, hard drives, headphones, flash drives, radios, laptops, and watches are usually given usually within 72 hours via email, or occasionally via telephone or text. Our postal turnaround time is 14 days, but this can be more on major repairs. Our goal is to be as fast as possible and not to keep any of our customers waiting. We source and stock parts for most of the equipment we repair on an ongoing basis. In the rare case that we do not have the part or know that the part will be impossible to find then we will tell you upfront that we will not be able to fix your equipment. We are a very high volume repair workshop and like to do the best possible job on every piece of equipment and for every customer without cutting any corners. However, please keep in mind that with different pieces of equipments there are different tests and different time frames that also depend on the types of repairs that are being carried out.
Generally we work on a first-come, first-serve basis and at certain times we are able to accommodate last minute requests for faster service.